Privacy Policy

1. Introduction

Shaminder Technologies (“we”, “us”, “our”) operates the website shaminder.sg. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or use our services, in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

2. Personal Data We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry, business requirements, project details
• Communication Records: Messages sent via contact forms, chatbot, email, or WhatsApp
• Payment Information: Billing details for service payments (processed through secure payment providers)

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click patterns
• Technical Data: IP address, referring URL, access times
• Cookies: As described in Section 10 below

3. Purposes for Collection, Use, and Disclosure

In accordance with the PDPA's Purpose Limitation Obligation, we collect, use, and disclose your personal data only for the following purposes: responding to enquiries, providing services, processing payments, sending service updates, sending marketing communications (with consent), improving our website, complying with legal obligations, and protecting our legal rights.

4. Consent

We obtain your consent before collecting, using, or disclosing your personal data, unless an exception under the PDPA applies. You may withdraw your consent at any time by contacting us.

5. Disclosure of Personal Data

We may disclose your personal data to service providers (hosting, email, payment, analytics), professional advisors, and legal/regulatory authorities when required. We do not sell your personal data to third parties.

6. Transfer of Personal Data Outside Singapore

Your personal data may be transferred to countries outside Singapore through cloud service providers. We ensure adequate protection through comparable standards, consent, or contractual arrangements.

7. Retention of Personal Data

We retain personal data only as long as necessary. Client project data is kept for 7 years minimum. Marketing data is kept until consent is withdrawn. Analytics data is retained up to 26 months.

8. Protection of Personal Data

We implement SSL/TLS encryption, secure hosting, access controls, regular security reviews, and secure data disposal.

9. Your Rights Under the PDPA

• Right of Access: Request access to your personal data (response within 30 days).
• Right of Correction: Request correction of inaccurate data.
• Right to Withdraw Consent: Withdraw consent at any time.
• Right to Data Portability: Request data in a commonly used format.

10. Cookies and Tracking

We use essential cookies (website functionality), analytics cookies (Google Analytics), and preference cookies. You can control cookies through your browser settings.

11. Do Not Call (DNC) Registry

We comply with Singapore's DNC Registry provisions. We will not send marketing messages to registered numbers without clear consent.

12. Data Breach Notification

We have procedures to detect, investigate, and respond to data breaches. Notification to PDPC and affected individuals will be made within 3 calendar days where required.

13. Contact Us

For questions or requests regarding this Privacy Policy:

• Email: hello@shaminder.sg
• WhatsApp: +65 9813 7066

Complaints may be lodged with the Personal Data Protection Commission (PDPC) of Singapore.